Support2024-10-16T08:15:59+01:00
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Support & Contact

FAQs

How do I change the WiFi password?2024-07-15T10:52:32+01:00

Log in to your router’s web interface, navigate to the wireless settings, and enter a new password in the designated field. Save the changes and reconnect your devices using the new password.

What should I do if my internet connection is slow?2024-07-15T10:55:49+01:00

First, check for any firmware updates for your Arch router. Ensure no devices are consuming excessive bandwidth. If the issue persists, use the Enigma Net app to run a diagnostic test or contact our support team for assistance. 

Can I prioritize specific devices on my network?2024-07-15T10:54:17+01:00

Yes, you can use the Quality of Service (QoS) settings in your Arch router’s configuration menu to prioritize bandwidth for critical devices and applications.

How can I extend the WiFi coverage in my home?2024-07-15T10:52:16+01:00

Consider adding additional Arch routers or WiFi extenders to create a mesh network, ensuring seamless coverage throughout your home or office.

What are the benefits of using Enigma Net’s APN technology?2024-07-15T10:54:01+01:00

APN technology enhances your internet connection by improving speed, stability, and security through a private network tunnel, ensuring a superior online experience.

Setup Video

This is our step-by-step installation video. If you’re still having problems with setup, why not talk to our dedicated support team?

Contact our support team

Get in touch for quotes, further support and any other information

Enigma Incorporated Ltd

c/o Park Vale Capital Limited
50 Sloane Avenue, Chelsea,
London, England,
SW3 3DD
T: +44 (0) 2080 504632

Enigma Incorporated Ltd

4, Rosevale Business Park,
Newcastle,
ST5 7UB
T: +44 (0) 2080 504632
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